Background:
A South African industrial equipment maintenance company, specializing in hydraulic systems, required customized PU tubing (polyurethane) 8×5mm and matching fittings to replace outdated piping and improve system sealing.
Customer Requirements
Product Specifications:
PU Tubing: Inner diameter 8mm × outer diameter 5mm, blue, oil-resistant (≥1.5MPa), temperature range -30°C to +80°C.
Fittings: Stainless steel quick-connect type, compatible with 8mm inner diameter, equipped with leak-proof O-rings.
Quantity: 100 rolls of PU tubing (50 meters per roll), 1,000 fittings.
Special Requirements:
Customer’s logo laser-printed on tubing (repeated every meter).
Fittings packaged in boxes of 10, with SABS certification labels.
Delivery Time: 30 days to Durban Port.
Customized Solutions
1. Technical Adaptation:
Provided 3 PU tubing samples (different hardness levels: 80A/90A/95A) for abrasion resistance testing.
Adjusted production formula based on customer’s final selection (90A), adding UV stabilizers for South Africa’s intense sunlight.
2. Production Optimization:
Logo Printing:Used high-adhesion ink, passing abrasion tests (100 rubs without fading).
Fitting Anti-Corrosion: Conducted salt spray testing on stainless steel fittings (72 hours without rust, suitable for coastal climates).
3. Logistics Assurance:
Selected ocean freight + port clearance services, submitting SABS documentation in advance to avoid delays.
Split shipment into 2 batches (30 rolls expedited first, remaining 70 rolls shipped 10 days later).
Outcomes
Customer Satisfaction:
Samples passed testing on first attempt; customer praised fittings’superior sealing vs. local suppliers.
Logo clarity was featured on the customer’s website.
Long-Term Collaboration:
Customer placed an additional annual framework order for 200 rolls and referred 3 industry peers.
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